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January 19, 2026
Question

Upscaler not working

  • January 19, 2026
  • 3 replies
  • 132 views

Hello,

I have been trying to upscale a video on Firefly Boards and every time I try, it takes my credits but doesn't upscale it. I think it's glitching so can someone help me?

 

J.

3 replies

January 21, 2026

I've had the same issue. I'm not even sure if I'm doing it properly as there really isn't a clear cut method. I'm supposed to resize the video to fill the 4k box and then what? Nothing happens but my credits are gone. I don't get it.

January 21, 2026

I think its a glitch happened to me too

Kartika Rawat
Community Manager
Community Manager
January 20, 2026

Hi Jflan_LPC!

Sorry to hear about the issue. Are you seeing any specific error? At the moment, image and video upscaling may take longer than expected.

 

Let us know.

Thanks,
^KR

 

 

moved to discussions

January 20, 2026

No, it just keeps loading and I will wait a while and nothing will happen, except I see this blinking dot in the upper right corner. The video is only 1 minute and 20 seconds give or take so I'm not sure if I need to wait longer or what. Please advise.

 

Thanks

 

J