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lifeafterbekk
Participant
March 17, 2026
Question

Used 1250 Credits and didn't generate a video

  • March 17, 2026
  • 1 reply
  • 17 views

Used 1250 Credits generating using Ray 3.0 and didn't generate a video it has been continuously ‘Generating Video’ for the last 30 minutes. How do I get my credits back?

 

 

 

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    March 17, 2026

    Hi lifeafterbekk,


    Thank you for reaching out to us.

    Could you please double‑check the completion of the generation by going to Your Stuff > Generation History. This page shows each generation and the number of credits used.

    4byX2MP


    If you still can’t find your generation and your credits haven’t been restored, let us know and I’ll take it from there.


    Hajar

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