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idzyn2too
idzyn2too
Participant
April 27, 2026
Answered

Used a reference image and created a prompt to generate video with Firefly using Veo 3.1 and received an error but still used 400 credits.

  • April 27, 2026
  • 1 reply
  • 18 views

I added a 16:9 image in 4K resolution and gave specific prompt to generate video using Veo 3.1 in Firefly only to produce an error. Still used 400 credits with no result.

    Correct answer droopydog500

    Hi ​@idzyn2too,

    The credits should be returned to you if the generation caused an error, but the return of the credits might not be instantaneous. 

        droopy

    1 reply

    droopydog500
    Community Manager
    droopydog500Community ManagerCorrect answer
    Community Manager
    April 28, 2026

    Hi ​@idzyn2too,

    The credits should be returned to you if the generation caused an error, but the return of the credits might not be instantaneous. 

        droopy

    Adobe Community Expert (not an Adobe employee)
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