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Manuval+Printing
Manuval+Printing
Participant
June 19, 2026
Question

Using the Firefly Generative Remove tool but all it is giving me is a completely black image

  • June 19, 2026
  • 1 reply
  • 0 views

I uploaded a photo of two people, selected the man I want removed from the photo however when I click “Remove” all it generates is a black image with a little bit of something a the bottom. 

 

I don’t want to keep trying and wasting my credits if it’s not working. 

 

Photo it’s giving me as the result. 

 

      1 reply

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      June 19, 2026

      Hi Manuval Printing,
      Thanks for reporting this issue.

      We were unable to reproduce the behavior on our end, so to better investigate what might be happening, could you please help us with the following:

      1. A full-screen recording:
        Please capture a full-screen recording that shows the entire workflow from start to finish:

        • Uploading the image

        • Selecting the area for removal

        • Clicking “Remove”

        • The final result

      2. The original image file
        Please share the exact image you uploaded so we can test it on our side and check if we can reproduce the same issue.


      These details will help us pinpoint whether the issue is related to the file, the selection, or something happening during processing.

      Thank you for your cooperation.

      Hajar
      [Moved to questions]

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