Veo 3.1 Fail

Hey ​@laughlin_6765 
Sorry to hear you're running into this issue. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue.
As ​@daniellei4510 mentioned

How credits are handled in Adobe Firefly:

1. Credits are deducted IMMEDIATELY when you click Generate.
2. If the generation fails and you see an error, the credits are automatically refunded AFTER the error occurs. This applies to all errors, there are no exceptions.
3. If you notice that credits were not returned after an error or issue, this usually indicates that a generation did complete successfully. In that case, you can check under Files > Generation History to see if the generation(s) was stored there.

If you were not able to find the results in your Generation history, please provide us with the following:

• A Full Screen recording ⚠: Please provide a single screen recording of your entire browser window, which should include:
  • Your credits balance before generation.
  • The error/issue occurring.
  • The balance after the error and page refresh.
• Workflow Context:
  • The full prompt you were using. (if it’s not fully visible in the recording)
  • Copies of any reference images, keyframes, or original images used.

This recording will allow our team to pinpoint what’s happening and ensure any improper deductions are addressed.

P.S. Just a quick reminder to please make sure any prompts or generated content comply with our User Guidelines, this includes avoiding the use of copyrighted material (e.g., specific movie scenes, scripts, or protected content). Using such material may lead to unexpected issues or violate policy.

Have a look for your image(s)/ Vid(s) in your Creative Cloud App

Creative Cloud app

I have noticed something similar. As a result, I have had a look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE<<. If the generation is taking forever or not generating, check your CC App.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Credits are returned automatically, but it may not happen immediately. If they are not returned within a reasonable amount of time, contact customer support.