video creation got stuck and lots of credits are lost....

I'm reaching out regarding a recurring issue I've been experiencing with video generation using the Kling engine on Firefly.

In the past hour, two separate video generations got stuck during processing — one for over 30 minutes — and never completed. The videos do not appear in my history, yet the credits were deducted from my account in both cases.

This has happened to me multiple times before, and it's becoming a serious problem that's affecting my workflow and wasting my credits.

I would appreciate it if you could:
1. Refund the credits lost for both failed generations
2. Look into this bug so it doesn't keep happening

Please let me know if you need any additional information.

Thank you