Video generation failed multiple times

Question

Credits got paid, generation failed, "couldn't add to generation history" also showed up. This happened the third time now and every time I spend +10% of my credits, this is absolutely not cool.

Kartika Rawat · Answer

Hi defaultbyew7drihllg!I'm so sorry this is happening. We'll share the case with the team. In the meantime, you can also try a very short test prompt in a private/incognito browser window to see if it still fails, and share that detail with us as well.  Let us know how it goes. Thanks, ^KR

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.