Video Generation used credits by itself

Forum|Forum|3 months ago
November 3, 2025
1 reply
71 views

I was trying video generation first time, and typed the promt text. As it was first time, it gave some info-pop up etc., and when closing the pop-up it started the generation automatically before I was even able to select the model. It drained 400 credits by itself, with the model I wouldn't even have selected.

How can I get my credits back? I dont think it should start the generstion before any detailed settings selection.

The result was also really strange with totally typoed text.

J

joona_4000Author

Participant

Anyone checking these?

Kartika Rawat

Community Manager

Hi joona_4000!

Thanks for reaching out. Based on the screenshot, it looks like the Veo model is selected. Try keeping your prompt short and specific. For example, choose a vertical aspect ratio if you plan to post on Instagram. Currently, text generation in videos isn’t fully supported, you can create the video without text and then add it later using Adobe Express.

Let us know how it goes.
^KR

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