Skip to main content
Participating Frequently
October 11, 2026
Question

Video upscaling is not working properly

I would like to report an issue with Firefly’s video upscaling feature. The feature is a great idea, but in my experience, it has not been working reliably. Sometimes it returns an error message, while other times it produces a result of a still image.

I would appreciate it if your team could investigate this issue and work toward making the feature more reliable. Since video upscaling is an important tool for professional workflows, having it work consistently would make a significant difference.

    1 reply

    N8.
    Community Expert
    October 12, 2026

    ​@analytical_videob95c 

    Is it just with the upscaler? If you try another browser as a test, does it still fail?
    UpScaling Request of information
    To help us look into this further, please share the following:

    • Original image you tried to upscale, provided in a zip file (to preserve the original details of the image)
    • Settings you selected for the upscale
    • Credits deducted for the operation

    Once you’ve shared the requested information, we’ll be glad to assist you.

     

    Translate