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A
Anonymous
December 5, 2025
Question

Videogenerierung

  • December 5, 2025
  • 2 replies
  • 170 views

Dear Firefly Support Team,

I am encountering a recurring issue with the Video Generation feature. The rendering process starts but fails immediately, and I consistently receive the message: “Something went wrong – please try again later.”

This happens across different prompts, reference images, browsers and devices. My account is active, and all other Firefly functions work normally. Only the video generation keeps failing.

Could you please check whether there is an account-related or system-side issue affecting video generation for me?

Thank you very much for your assistance.

Kind regards,
Claudia Puzik

2 replies

B
Brewster Burns
Participant
December 6, 2025

Same issue here.  Reference image is a small jpg and none of the models work. Get either the "“Something went wrong – please try again later" message or a "cant load" message.

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
December 19, 2025

Sorry about that. Could you share the reference image with us to test?

Let us know.

 

Thanks, 

^KR

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
December 5, 2025

Hi Claudia Puzik!

Sorry about the issue. Which video model are you using to generate the videos? Could you share prompts with us? Also, share the reference image if you're using it. 

 

 

Let us know.

Thanks, 
^KR

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