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burhan_5723
Participant
April 28, 2025
Question

violate consumer protection regulations

  • April 28, 2025
  • 1 reply
  • 182 views

I signed up for a free trial

Without my clear consent, I was moved onto a paid monthly plan.

When I tried to cancel, I was asked to pay a cancellation fee of over £100.

This fee prevented me from cancelling, meaning the monthly charges continued without my agreement.

I believe this practice is unfair and may violate consumer protection regulations.

 

 

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
April 28, 2025

Hi burhan_5723!

I'm sorry about that. Since this involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation:  https://adobe.ly/42aa7Hv

https://adobe.ly/4cTItnk

 

Let us know how it goes.

Thanks,
KR

 

Moved to discussions

B
burhan_5723Author
Participant
April 29, 2025

Hi Kartika, thank you of the info.

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