What happen with my account?

Forum|Forum|1 year ago
April 15, 2025
2 replies
346 views

For some reason, my Adobe account can no longer create videos on Firefly. It asks me to send a request to an admin, as shown in the attached image. I have already sent the request but still cannot proceed. Is this an error, or do I need to take additional steps or actions to continue using Firefly?

Communications

droopydog500

Community Manager

Hello @Ken lai,

It looks like you are using an enterprise account. If so, is it a school?

You can see that message if your organisation's enterprise plan does not include Firefly video generation. Talk to your local Adobe administrator in your organisation. For information on how to contact your organisation's Adobe administrator, please see: How do I contact my Adobe administrator?

My best,
droopy

Adobe Community Expert (not an Adobe employee)

K

Ken laiAuthor

Participant

Thank you for your response. When I followed the steps to find the admin, there was no information available there. You can check the attached image. I hope you can help me resolve this issue.

droopydog500

Community Manager

Did you buy you subscription from a reseller? Or is it from your school or employer?

droopy

Adobe Community Expert (not an Adobe employee)

Kartika Rawat

Community Manager

Hi Ken lai!

Sorry about that. Since this involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation: https://adobe.ly/42aa7Hv

https://adobe.ly/3Eo84YE

Let us know how it goes.

Thanks,

KR

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded