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Darren_Meredith
Participant
July 9, 2026
Question

when creating a brand Kit and adding it to Express, there are some files added that say unsupported. I think these might be brand guidelines, but no clear way to see.

  • July 9, 2026
  • 1 reply
  • 5 views

I’m creating a brand kit using Firefly AI Assistant and when the brand kit is added to Adobe Express, there are some “unsupported” files added. These look like they are the brand guidelines, but no celar way to be able to read them or link back to where they are stored. 

I’ve included a screenshot of this for referance. 

 

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    July 9, 2026

    Hi Darren_Meredith,

    Thanks for reaching out and providing the screenshot!

    To help us investigate why these specific brand kit files are showing up as "unsupported" in Express, could you provide a few more details?

    1. Share the Files: Would you be able to share the actual files that are marked as unsupported? You can attach them to your reply (compressing them into a .zip folder usually works best for forum uploads) or share them in a direct message.

    2. Creation Process: What exact steps or prompts did you use in the Firefly AI Assistant to generate this specific kit?

    3. Transfer Method: How exactly was the brand kit exported to Adobe Express?

    4. Custom Assets: Did you upload any of your own custom materials (like specific fonts or SVG logos) to Firefly before generating the kit?

    Looking forward to taking a closer look at those files and helping you get this sorted out!

    Hajar
    ​​​​​​​[Moved to questions]

    Darren_Meredith
    Participant
    July 9, 2026

    Hey Hajar, 

    Always happy to help. I was generating the Brand Kit using Adobe Firefly AI Assistant. I’m a brand ambassador and I’m working on a campaign showing this feature for my YouTube Channel. 

    So they are being generated by Firefly and added that way. using the /create-a-brand-kit option under brand kit. 

    First I add my logo and it generated guidelines for how to use the brand kit, but when the guidelines are added to Express, they show as unsupported. Maybe this is still in development?