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zachqj
Participant
May 28, 2026
Answered

when i try to cancel my free trial, the loading screen is stuck un the rotating circle. how can i actually cancel my plan

  • May 28, 2026
  • 2 replies
  • 11 views

after i click manage plan and cancel free trial, the loading screen doesnt end. what i mean by that is that the roating circle in the middle goes on forever without ant progress. How can i cancel my plan if it doesnt let me progress any further 

    Correct answer Kartika Rawat

    Hi zachqj!

    Thanks for writing in. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://helpx.adobe.com/in/contact.html

     

    Let us know if you have any questions,

    Kartika

    2 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity ManagerCorrect answer
    Community Manager
    May 29, 2026

    Hi zachqj!

    Thanks for writing in. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://helpx.adobe.com/in/contact.html

     

    Let us know if you have any questions,

    Kartika

    Peru Bob
    Community Expert
    Community Expert
    May 28, 2026

    Try using a different browser.