when i try to cancel my free trial, the loading screen is stuck un the rotating circle. how can i actually cancel my plan

Forum|Forum|1 day ago
May 28, 2026
2 replies
11 views

after i click manage plan and cancel free trial, the loading screen doesnt end. what i mean by that is that the roating circle in the middle goes on forever without ant progress. How can i cancel my plan if it doesnt let me progress any further

Correct answer Kartika Rawat

Hi zachqj!

Thanks for writing in. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://helpx.adobe.com/in/contact.html

Let us know if you have any questions,

Kartika

Kartika Rawat

Correct answer

Community Manager

Hi zachqj!

Thanks for writing in. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://helpx.adobe.com/in/contact.html

Let us know if you have any questions,

Kartika