When I try to create a video or photo using Firefly, it says there's a problem and I can't create one.

Hi Bedirhanakyz4,
Thank you for reaching out and sharing this with us.

We’d love to help you get this sorted out. Could you share with us a screenshot of the error you’re seeing?
We’d also like to know which model(s), prompt(s) you used along with the reference image(s) if you have included any.

Any details you can provide will help us narrow down the issue and support you more effectively.

We look forward to your reply.

Hajar
[Moved to questions]