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artur_8830
Participant
May 7, 2026
Question

When I try to generate content (any content) with Firefly, it says "Something went wrong, please try again later". I have over 7000 credits left and issue has been occurring several days.

  • May 7, 2026
  • 1 reply
  • 10 views

When I try to generate content (any content) with Firefly, it says "Something went wrong, please try again later". I have over 7000 credits left and issue has been occurring several days.

    1 reply

    droopydog500
    Community Manager
    Community Manager
    May 8, 2026

    Hello ​@artur_8830,

    So we can better diagnose what is happening, can you please reply with the following information:

    • What function were you using to generate (e.g. text to image, image to video, etc.) and what model had you selected? If video, what length and resolution did you select?

    • What video model, length and resolution did you select?

    • A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • The full prompt you were using.

    • A copy of the keyframe(s) or reference images (if any) you were using.

    • Tell us what operation system (OS) and browser you are using along with their version numbers.

     

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)