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codyrainwater1
Participant
February 26, 2026
Answered

When I use credits to generate an image in Firefly but it fails and says "oops something went wrong" I should get those credits returned to my account

  • February 26, 2026
  • 1 reply
  • 9 views

Just return credits on failed generations. Pretty simple.

    Correct answer Hajar Toutsi

    Hi codyrainwater1,

    Thanks for writing in.

    Yes! Those credits should return to your balance.
    Credits are deducted the moment you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance, they might take sometime, but they should return.

    Here’s an example where I captured my credits balance before generating, during the loading phase, and after the error. The credits are restored each time.
     

    Before generating - 6478 credits left
    During the loading phase - 6078 credits left (400 deducted)
    After the error - 6478 credits left (400 credits restored)

     

    I hope this helped answer your question, you can come to us with any other question you have. Will be happy to help.

    Hajar

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    February 27, 2026

    Hi codyrainwater1,

    Thanks for writing in.

    Yes! Those credits should return to your balance.
    Credits are deducted the moment you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance, they might take sometime, but they should return.

    Here’s an example where I captured my credits balance before generating, during the loading phase, and after the error. The credits are restored each time.
     

    Before generating - 6478 credits left
    During the loading phase - 6078 credits left (400 deducted)
    After the error - 6478 credits left (400 credits restored)

     

    I hope this helped answer your question, you can come to us with any other question you have. Will be happy to help.

    Hajar