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ardeshir zamani
Participant
March 19, 2026
Question

When I want to create a video, I come across an error: something is wrong

  • March 19, 2026
  • 1 reply
  • 7 views

I have recently purchased an premium account, but when I want to use it and use different modules for creating video I come across an error: something went wrong. I tried many time, same result

    1 reply

    March 20, 2026

    Hey ​@ardeshir zamani 

    Thank you for your message. 

    We need additional information to understand what is happening. Can you please reply with the following information:

    • A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.

     

    An example of the prompt that you are using as well would help.
    Could you provide a screenshot of an example of your image that is being rejected?


    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Many Generation Models will not generate anything to do with children.
    • Nudity

    While Firefly models and most partner models have restrictions that do not permit children to be used in keyframes in video generation, the Runway Gen-4.5 and Kling 2.5 Turbo do allow children in keyframes.

     

    Cheers

    Nate