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avid_Raindropc1e5
Participant
September 21, 2026
Question

Whenever I enter a video prompt, even though I have credits, the generator does not do anything.

  • September 21, 2026
  • 1 reply
  • 23 views

I go to “Generate video.” I input my settings and the first frame of the video. I put in my prompt and make sure the seed is clear. I click “generate.” The generator does not display anything like, “Loading” or “Generating your video.” It just takes me back to the previous video that I made along with its prompt.

    1 reply

    N8.
    Community Expert
    N8.Community Expert
    September 22, 2026

    Hey ​@avid_Raindropc1e5 

    Help us. Help you. 
    Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. 

    A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    >>Make sure to remove person details: email address, name... before posting<<

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.

    Other suggestions

    1. Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
    2. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
    3. Clear your browser's cache and cookies (see image below):

     For more details and additional troubleshooting steps, you also check this article as well!

    Cheers

    Nate

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