While using Topaz to upscale, I encounter errors or no output despite processing. My credits are deducted without receiving any image. I request a refund for the credits used and assistance in resolving this issue.

Hi yeaytac,
Thanks for reaching out.
 

To better assist you, could you let us know which feature you were using with the upscale model? It would also help if you could share a screenshot of the error you encountered.

As for credits, they’re deducted the moment you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance. You can double‑check this in your Account Menu.

Let us know the details
 

Hajar
[Moved to questions]