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Participant
July 3, 2025
Answered

Why Am I Out Of Credits

  • July 3, 2025
  • 1 reply
  • 121 views

Hi, I purchased the $29.99 monthly version of Adobe Firefly, because it says it allows me 70 5-second video generations.  However, after making only about 10, it's telling me I'm out of credits and can't make more until I upgrade or spend more money to renew credits.  Can you please fix this bug and provide me all the credits I paid for?  Thanks!

 

Best,

Steve

Correct answer Kartika Rawat

Hi Steve22983757tu9t!

Sorry to hear that. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://adobe.ly/3U0Lmd7

 

Let us know if you have any questions. 

 

Thanks,

^KR

 

 

moved to discussions

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
July 3, 2025

Hi Steve22983757tu9t!

Sorry to hear that. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://adobe.ly/3U0Lmd7

 

Let us know if you have any questions. 

 

Thanks,

^KR

 

 

moved to discussions