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Participant
June 13, 2025
해결됨

Why can't I just buy credits?

  • June 13, 2025
  • 2 답변들
  • 348 조회

Why can't I just buy credits? It keeps directing me to subscribe or upgrade and I already have a subscription. Before I was able to purchase additional credits. Please help. 

최고의 답변: Kartika Rawat

Hi jimz23460805!

We understand your frustration. At this time, we don’t offer the option to purchase additional credits before your plan renews. We'll share your feedback with our team for consideration. 

Let us know if you have questions. 

 

Thanks, 
^KR

2 답변

BeatnikJedi작성자
Participant
June 17, 2025

Thank you for your reply. I have the standard plan but I am looking to create something before my credits renew. I don't need a plan at $200 a month. I'm just surprised Adobe is leaving money on the table by not providing an option to purchase additional credits before the plan renews. This seems like an obvious item for discussion to the powers that be. Hopefully this option will be considered sooner than later. 

Kartika Rawat
Community Manager
Community Manager
June 18, 2025

Hi jimz23460805!

We understand your frustration. At this time, we don’t offer the option to purchase additional credits before your plan renews. We'll share your feedback with our team for consideration. 

Let us know if you have questions. 

 

Thanks, 
^KR

Inspiring
June 17, 2025

Hi @jimz23460805,


Thank you for reaching out.
At this time, the option to purchase additional generative credits separately is not available for all plans. However, you can upgrade to a Firefly StandardPro, or Premium plan, which offers higher or even unlimited credit allowances depending on the tier. Here is the link for the plans https://adobe.ly/fireflysubscriptionplans. Let us know if you need additional help.
Thanks.

^Sam