Why don't i get the total amount of credits that i am promised on renewal?

Question

Hello. I am supposed to receive new credits for Generative Creations today. But for a few months now, I've noticed my credits aren't fully replenished to the promised 11,000 credits. Can someone tell me why? I should also receive 11,000 credits today, but I only received 7,000. How is this possible?

Kind regards, Hayley

Hallo. Ik zou vandaag nieuwe tegoeden krijgen voor generatieve creaties. Maar ik merk al een paar maanden dat mijn tegoeden niet geheel worden aangevuld tot de beloofde 11000 credits. Kan iemand mij vertellen waar dit aan ligt. Vandaag behoor ik ook 11000 credits te krijgen. Maar ik kreeg er maar 7000. Hoe kan dit?

Vriendelijke groet, Hayley

SamarthS · Answer

Hi @Hayley Sijl!

Thanks for reaching out. Sorry that you cannot see the Firefly credits. I checked your account, and the Firefly Pro plan is in "grace state"; the payment could not be completed. Since this involves your private account information, we’re unable to assist here on the public forums. Please reach out to our char team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/44YERN4

Thanks

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded