Why would Adobe reset unused generative credits that are paid for on an extra plan?

Forum|Forum|5 months ago
January 17, 2026
3 replies
208 views

I paid for 7,000 generative credits on a monthly plan but did not use them and they were reset on the new reset date. Instead of having 14,000 plus the 4,000 that comes with my other plan , I only have 11,000 instead of 18,000. So basically the unused credits don't roll over to the next month. Why would Adobe cheat their customers in such a horrible way?

Credits and Subscription

daniellei4510

Community Expert

I've been creating AI assets for over 3 years and I have yet to find a model that lets unused credits roll over. It appears to be the standard practice.

Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.

O

Oh.N8

Hey @William Henry27510750wz04

This has been brought up many of times and is a common request. At the end of the day, if I don't use the credits alloted to me that is my doing/ my choice. Having too many credits is a great compliant. Time to experiment.

Cheers

Nate

daniellei4510

Community Expert

I WISH I had credits left to roll over! I've done the math to get a feel for how many credits I can use per day to hopefully break even on my limit.

Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.

W

William Henry27510750wz04Author

Participant

On the terms it was very vague and made it seem like the complimentary 4,000. but yeah. I think they should make it unlimited generations for images since the AI models always seem to spew out the wrong generation no matter how accurate the prompt.

daniellei4510

Community Expert

Well, I pay something like $15 dollars a month for Netflix. But if I don't watch Netflix for a month, I don't expect Netflix to reimburse me $15. So yeah, it kinda sucks, but that's how things work these days.

Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.

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