with the generating video, its taking the credit but not generating

Hi lenny_1914,

Thanks for writing in.

In Firefly, credits are deducted the moment you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance.

Could you tell us more about what’s stopping the generation? If you’re seeing an error, please share a screenshot, that would be very helpful.
We’d also like to know which model and prompt you used along with the reference image if you included any.

Any details you can provide will help us narrow down the issue and support you more effectively.

We look forward to your reply.

Hajar