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lenny_1914
Participant
March 9, 2026
Question

with the generating video, its taking the credit but not generating

  • March 9, 2026
  • 1 reply
  • 15 views

I have been generating a video 3 times and it is not working it is taking the credit however it is not creating the video. i have done it on 2 different browsers 

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    March 9, 2026

    Hi lenny_1914,


    Thanks for writing in.

    In Firefly, credits are deducted the moment you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance.

    Could you tell us more about what’s stopping the generation? If you’re seeing an error, please share a screenshot, that would be very helpful.
    We’d also like to know which model and prompt you used along with the reference image if you included any.

    Any details you can provide will help us narrow down the issue and support you more effectively.

    We look forward to your reply.

    Hajar