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Gabriel+CDG
Participant
June 25, 2026
Answered

Yesterday I checked my Firefly credits and had over 900 left, but when I opened it today, it suddenly dropped to 0. I also checked my history and everything looks normal—there are no extra projects. I was wondering if this might be a bug?

  • June 25, 2026
  • 1 reply
  • 13 views

Yesterday I checked my Firefly credits and had over 900 left, but when I opened it today, it suddenly dropped to 0. I also checked my history and everything looks normal—there are no extra projects. I was wondering if this might be a bug?

    Correct answer Hajar Toutsi

    Hi Gabriel+CDG,
    Thanks for reaching out.

    Since your request has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

    Hajar
    [Moved to questions]

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    June 25, 2026

    Hi Gabriel+CDG,
    Thanks for reaching out.

    Since your request has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

    Hajar
    [Moved to questions]