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Participant
October 15, 2026
Question

Yesterday, I requested the removal of backgrounds from some photos; a large number of my tokens were deducted from my account, but the task was not completed. I am referring to the production process.

Yesterday, I requested the removal of backgrounds from some photos; a large number of my tokens were deducted from my account, but the task was not completed. I am referring to the production process.

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 16, 2026

    Hey, good_personalityfa97!

     

    Can you please take a look on your Creative Cloud App? All of your successful projects end up in there.

    If it’s not there, don’t worry, the credits will return, because we only charge for prompts that have a result.

    If you need any other help, please feel free to tag me.

     

    Thanks,

    Gabriel

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