Participant

"You don't have access to firefly." ??? But I DO....

Forum|Forum|9 days ago
August 31, 2026
1 reply
15 views

I have 500 firefly credits per month, but firefly keeps bringing up an error saying I do not have access to firefly. But I have 485 credits remaining and I'm trying to generate audio/sfx.

droopydog500

Community Expert

Hi @Jason26569345zrv2,

I think we discussed this in the Firefly Discord. This is not a normal consumer plan message. If you are not on a work or school enterprise plan (where you would need to contact your local Adobe administrator or your local IT department), you will need to contact customer service.

droopy

Adobe Community Expert (not an Adobe employee)

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