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Jason26569345zrv2
Participant
August 31, 2026
Answered

"You don't have access to firefly." ??? But I DO....

I have 500 firefly credits per month, but firefly keeps bringing up an error saying I do not have access to firefly. But I have 485 credits remaining and I'm trying to generate audio/sfx.

    droopydog500
    droopydog500Correct answer
    Community Manager
    August 31, 2026

    Hi ​@Jason26569345zrv2,

    I think we discussed this in the Firefly Discord. This is not a normal consumer plan message. If you are not on a work or school enterprise plan (where you would need to contact your local Adobe administrator or your local IT department), you will need to contact customer service.

        droopy

    Adobe Community Expert (not an Adobe employee)
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    1 reply

    droopydog500
    Community Manager
    droopydog500Community ManagerCorrect answer
    Community Manager
    August 31, 2026

    Hi ​@Jason26569345zrv2,

    I think we discussed this in the Firefly Discord. This is not a normal consumer plan message. If you are not on a work or school enterprise plan (where you would need to contact your local Adobe administrator or your local IT department), you will need to contact customer service.

        droopy

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