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Jeannie M
Jeannie M
Participant
March 10, 2026
Question

Your free 7 day Firefly trial does not work.

  • March 10, 2026
  • 1 reply
  • 20 views

I am trying to use the free trial and it does not work. I get errors about permissions and ads to buy, when I just want to try..as advertised. Do you start charging after the trial or does it cut off?

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    March 11, 2026

    Hi Jeannie M,

    Thank you for sharing this with us.

     

    Could you please let us know which Firefly plan you purchased? We’d like to understand what the free trial is offering, since it usually includes a limited number of generations for Standard and Premium features.

    Please also share a screenshot of the permission message you’re seeing, along with your Account menu (accessible by clicking your avatar icon in the top-right corner of the page). Be sure to hide your email address before sending.

     

    Typically, the plan is charged right after the 7‑day trial if no cancellation occurs, though this may vary depending on the plan you selected.

     

    Once you have this information, we’d be happy to assist further!

     

    Hajar


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