Your program didn't create a video and charged me my credit twice.

Hi songül budak,
 

Thank you for reaching out and sharing this with us.

To better understand what happened, could you tell us what you saw when you hit generate? Was it an error message, or just a long period of loading?

If it was an error, it would help to know the model and prompt you used, and whether you included a reference image. If you can share a screenshot of what you experienced, that would be very helpful.

We look forward to your reply.

Hajar

[moved to discussion]