your unlimited credits until april 22nd offer has been bggy this whole day is and it's now saying i need to purchase credits to make more videos even though this is not in line with the terms of your promotion.

Question

I’ve been a user for the past week and I joined because of your promotion for unlimited AI video generations until April 22nd.  It’s currently April 21st and not only in the generator not making any more video for my work, it’s also saying i’ve run out of crediits, which makes no sense because i joined during the promotional period and shouldn’t have used any credits by this point.

Hajar Toutsi · Answer

HiTheHarlemHellfighter,Thanks for bringing this up!To help figure out what’s going on, could you let us know the following:which Adobe plan you’re on?a screenshot of your credits balance and reset date, you’ll find those under your Account avatar icon in the top right of the Firefly page. (Just make sure to cover any personal info like your email before posting.)Once we have that, we’ll be able to clear things up for you!Hajar[Moved to questions]

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