A

Anonymous

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Didn't get verification email for the Substance Painter's student license

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I've tried to get the student license for Substance Painter, but it didn't work. At first I tried to fill the form with the email address that was used to create Adobe account, but it said I typed invalid UniqueID and asked me to correct errors before submitting the form. After changing account details and setting primary email to the alias of the first one I've used, I could successfuly send the form. The problem is I didn't get any email back. I've checked my inbox multiple times, there is no message neither in received nor spam. Proxmox mail gateway that my university uses to filter messages also doesn't show anything.

Submitting the form again displays error stating that UniqueID already exists. Is there any way to solve this? It seems to me that there is no button that would allow me to resend the email. I receive every other message that Adobe sends me, so it's not a problem of my email address.

M

Matheus35735646exz6Correct answer

Participant

I found a solution! None of the solutions above worked for me, but I found my way in.
This is how I solved it:
1. Created a new Gmail account
2. Navigated to 'https://www.adobe.com/'
3. Log out of my Adobe account
4. Navigated to 'https://substance3d.adobe.com/education/'
5. Used my new Gmail account on Step 2.
6. Found Adobe's invite on my Spam folder

I hope y'all can replicate it!

M

Matheus35735646exz6Correct answer

Participant

I found a solution! None of the solutions above worked for me, but I found my way in.
This is how I solved it:
1. Created a new Gmail account
2. Navigated to 'https://www.adobe.com/'
3. Log out of my Adobe account
4. Navigated to 'https://substance3d.adobe.com/education/'
5. Used my new Gmail account on Step 2.
6. Found Adobe's invite on my Spam folder

I hope y'all can replicate it!

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kglad

Community Expert

thanks for that info @Matheus35735646exz6

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Isabel283194289glx

Participant

Same issue - have tried multiple times with different emails, checking folders, nothing.

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Piotr25229767uh4b

Participant

Just a different mail provider. I used it because I had an second mail account there.

I have no idea why it didn't work with Gmail.

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A

Anonymous

I verified everything and used my school email, which worked flawlessly, but when will the code arrive?

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kglad

Community Expert

what code?

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J

JustAnArtist12

Participant

Protonmail, what is that?

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Piotr25229767uh4b

Participant

I found a solution - for me it was sending link to my Protonmail mail that I had not registered Adobe account on (despite Adobe clearly telling to put Adobe mail in!).

I didn't get a link for Gmail nor my local e-mail provider.

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S

Santanu33126949did7

Participant

gmail is considering the mail as spam email, so check the spams

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Piotr25229767uh4b

Participant

Trying to get code, the same issue.

I submit e-mail from edu domain, still nothing.

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L

Lambmeat

Participant

I had the same issue.

I don't know if it works in all cases, but I found a workaround and it worked.

Perhaps the form is incorrect.

In "STEP2:SUBMIT YOUR REQUEST", the form "AdobeID" do not require AdobeID.

Workaround:

The email address can be anything, either an "educaitonal" email address or one not registered as an adobe account.

Submit your email address and you will get the URL for the "identify-e" service.

In this site, you will be required an "educaitonal" email as an element of academic verification.

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C

ColbyCheeseCat

Participant

This worked for me!

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Sean Dougher

Participant

I'm also getting the same issue.

Online support bounces me between security and sales, with some people telling me I am eligible, others telling me I am ineligible, and some flat out saying they are no longer offering this.

However, each of our issues seems to be with filling out the form/form validation, which is invalidating each of our inputs after not being sent an email after the first input.

Substance 3D Adobe Website

Substance for education common questions

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