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Oct 31, 2022 10:39 AM UTC
Answered

Didn't get verification email for the Substance Painter's student license

I've tried to get the student license for Substance Painter, but it didn't work. At first I tried to fill the form with the email address that was used to create Adobe account, but it said I typed invalid UniqueID and asked me to correct errors before submitting the form. After changing account details and setting primary email to the alias of the first one I've used, I could successfuly send the form. The problem is I didn't get any email back. I've checked my inbox multiple times, there is no message neither in received nor spam. Proxmox mail gateway that my university uses to filter messages also doesn't show anything.

Submitting the form again displays error stating that UniqueID already exists. Is there any way to solve this? It seems to me that there is no button that would allow me to resend the email. I receive every other message that Adobe sends me, so it's not a problem of my email address.

Matheus35735646exz6Correct answer
Participant
Feb 27, 2024 11:01 PM UTC

I found a solution! None of the solutions above worked for me, but I found my way in.
This is how I solved it:
1. Created a new Gmail account
2. Navigated to 'https://www.adobe.com/'
3. Log out of my Adobe account
4. Navigated to 'https://substance3d.adobe.com/education/'
5. Used my new Gmail account on Step 2.
6. Found Adobe's invite on my Spam folder

I hope y'all can replicate it!

29 replies

Participant
Dec 12, 2022 9:44 AM UTC

Same here

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Participant
Dec 11, 2022 9:13 PM UTC

Having the same issue

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Participant
Dec 6, 2022 10:47 AM UTC

I'm having the same issue. I tried to make a burner Gmail account but that produced the same invalid UniqueID error.

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Participant
Jan 30, 2024 12:47 PM UTC

Check the spam email section of gmail

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Participant
Nov 7, 2022 3:36 AM UTC

I confirm that I have exactly the same issue. The email was never sent the first time, and trying it again consistently produces the "invalid UniqueID" error.

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Participant
Jan 30, 2024 12:47 PM UTC

Same happende to me, but I found the mail in Spam mail section :), so check you spam mails

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