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October 31, 2022
Answered

Didn't get verification email for the Substance Painter's student license

  • October 31, 2022
  • 14 replies
  • 15584 views

I've tried to get the student license for Substance Painter, but it didn't work. At first I tried to fill the form with the email address that was used to create Adobe account, but it said I typed invalid UniqueID and asked me to correct errors before submitting the form. After changing account details and setting primary email to the alias of the first one I've used, I could successfuly send the form. The problem is I didn't get any email back. I've checked my inbox multiple times, there is no message neither in received nor spam. Proxmox mail gateway that my university uses to filter messages also doesn't show anything.

Submitting the form again displays error stating that UniqueID already exists. Is there any way to solve this? It seems to me that there is no button that would allow me to resend the email. I receive every other message that Adobe sends me, so it's not a problem of my email address.

Correct answer Matheus35735646exz6

I found a solution! None of the solutions above worked for me, but I found my way in.
This is how I solved it:
1. Created a new Gmail account
2. Navigated to 'https://www.adobe.com/'
3. Log out of my Adobe account
4. Navigated to 'https://substance3d.adobe.com/education/'
5. Used my new Gmail account on Step 2.
6. Found Adobe's invite on my Spam folder

I hope y'all can replicate it!

14 replies

Participant
December 12, 2022

Same here

Participant
December 11, 2022

Having the same issue

Participant
December 6, 2022

I'm having the same issue. I tried to make a burner Gmail account but that produced the same invalid UniqueID error.

Participant
January 30, 2024

Check the spam email section of gmail

Participant
November 7, 2022

I confirm that I have exactly the same issue. The email was never sent the first time, and trying it again consistently produces the "invalid UniqueID" error.

Participant
January 30, 2024

Same happende to me, but I found the mail in Spam mail section :), so check you spam mails