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defaulte136czpfxlty
Known Participant
November 18, 2021
Question

Painfuly slow download speeds

  • November 18, 2021
  • 4 replies
  • 3183 views

Imagine im in the middle of work and suddenly I need a roof material from substance3d.adobe.com/assets (or the app both work the same way) and gues what.. the material is 300MB file that downloads 200kb/s and that is 20-30 min of waiting.
And im asking why.. why is this so slow? Before adobe bought algorythmic substance materials like this i got downloaded under a minute or 2. Why is this so slow now?

This topic has been closed for replies.

4 replies

M
MajorT78
Participant
December 14, 2023

Over the last few days the substance assets website is horrendously slow to download assets.  Its got to a point wheres its taking 3 hours to download a single 300mb asset.  This is not acceptable especially in a  commercial environment like mine.  My download speed is 300mb and every other website I visit is lightning fast, so i know its not my connection, believe me that was the first thing I tested.  Please look into this as a matter of urgency. 

 

regards

Romain3D
Community Manager
Romain3DCommunity Manager
Community Manager
December 14, 2023

Thanks for your valuable feedback !

You're the fifth user over the last two years to report this kind of random issue (main discussion thread about this : https://community.adobe.com/t5/substance-3d-assets-and-community-assets/painfuly-slow-download-speeds/td-p/12532630 )

 

It's neither normal nor expected behaviour to experience this kind of slow download speed.

We keep monitoring the bandwidth speed and overall website availibility, so far nothing allowed us to identify the possible issue lying under the hood...

All the download logic is fully handled by Amazon servers (AWS S3 bucket, worldwide well known service)

 

What I can advice is for users having this issue to :

  • Share a message on this forum (so we can be aware of the overall impact)
  • Try downloading from another location (with another FAI and same FAI to identify if the FAI is the one responsible for limiting Amazon services bandwidth)
  • Try to reboot your FAI routers / Wifi / Switch device at home : refreshing your internet parameters including potentially your IP adress
  • Keep posting on the forum afterward if you still experience the issue or if it solved by itself after a few days or if doing the above suggestions helped or not

 

We'll keep monitoring the situation and provide updates if we find relevant information. Having input from impacted users will help to identify the possible root cause and possibly raise the issue to Amazon support with clear data

D
defaulte136czpfxltyAuthor
Known Participant
December 14, 2023

Why do you have to act like that. "Nobody reports this issue but few like you"

Like it even matters. Everyone pays the same for this why you have to be like this. 

[abuse removed by moderator]

    K
    kaspark10158577
    Participant
    November 28, 2022

    same here, from Estonia. just did speed test, 

    meanwhile: 

    tried downloading with browser, just to see the speed, but it's the same within Creative Cloud Desktop software, under Stock & Marketplace.

     

    Common problem.

    D
    defaulte136czpfxltyAuthor
    Known Participant
    February 22, 2023

    It surely is common they just don't care

      K
      k.253113646xbj
      Participant
      February 28, 2023

      dude i wish it was 200KBps for me,it's actuatlly freakin 10KBPS AT MOST,and not just the download but the site as a whole is painfully slow,FIX YOUR STUFF ADOBE 

      D
      defaulte136czpfxltyAuthor
      Known Participant
      November 25, 2021

      aw yes I see
      nobody cares about it anymore
      why should anyone care about the customer
      Lets bottleneck everyone save some money, just ignore their posts why cares.

        D
        defaulte136czpfxltyAuthor
        Known Participant
        November 25, 2021

        Im produ that i pay for substance every year

        Romain3D
        Community Manager
        Romain3DCommunity Manager
        Community Manager
        November 18, 2021

        Hello @defaulte136czpfxlty 

        I apologize for the inconvenience

        I just made a download speed at the moment and I was at 1.7 Mo/s on >300Mo scan based asset, which is my regular download speed at home

         

        I've reviewed our analytics and over the past 30 days we've had 1 slow down on the server side for about an hour on 15th November from 6AM to 7AM (CET) (see screenshot attached)

        Did you try to download during this exact timeframe ?

        If not have you tried with another browser ? Or through the CCD integration (if you have an Individual subscription, it does not work yet for Teams and Enterprise sadly) ?

         

        If you tried during another timeframe than the one mentioned above I would think on a more local issue (setup, browser, cookies, netwrk local slowdown, etc)

        Hope that at least you don't have this issue anymore ?

        Romain

         

        D
        defaulte136czpfxltyAuthor
        Known Participant
        November 22, 2021

        I am not an idiot so please dont treat me like it 
        It is an issue that I encounter every time since I use adobe substance asset library.

        I am very happy taht it works perfectly for you good for you, It doesnt for me.

        And any other download can go from 10-30mb/s and im talking anything from steam/epic to tools like realussion cahracter creator or others basically the problem is only with adobe.

          D
          defaulte136czpfxltyAuthor
          Known Participant
          November 22, 2021

          Whats more
          i can download 10 files simultaneously or even a 100
          and all of them will be limited to magical 200kb/s
          Isnt this interesting, it is almost like you are limiting It and making an idiot out of me here by asking if I dont download something every time for half a year every day and only when O use adobe.

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