Painfuly slow download speeds

[defaulte136czpfxlty]

Imagine im in the middle of work and suddenly I need a roof material from substance3d.adobe.com/assets (or the app both work the same way) and gues what.. the material is 300MB file that downloads 200kb/s and that is 20-30 min of waiting.
And im asking why.. why is this so slow? Before adobe bought algorythmic substance materials like this i got downloaded under a minute or 2. Why is this so slow now?

[Romain3D]

Hello @defaulte136czpfxlty 

I apologize for the inconvenience

I just made a download speed at the moment and I was at 1.7 Mo/s on >300Mo scan based asset, which is my regular download speed at home

I've reviewed our analytics and over the past 30 days we've had 1 slow down on the server side for about an hour on 15th November from 6AM to 7AM (CET) (see screenshot attached)

Did you try to download during this exact timeframe ?

If not have you tried with another browser ? Or through the CCD integration (if you have an Individual subscription, it does not work yet for Teams and Enterprise sadly) ?

If you tried during another timeframe than the one mentioned above I would think on a more local issue (setup, browser, cookies, netwrk local slowdown, etc)

Hope that at least you don't have this issue anymore ?

Romain

[defaulte136czpfxlty]

I am not an idiot so please dont treat me like it 
It is an issue that I encounter every time since I use adobe substance asset library.

I am very happy taht it works perfectly for you good for you, It doesnt for me.

And any other download can go from 10-30mb/s and im talking anything from steam/epic to tools like realussion cahracter creator or others basically the problem is only with adobe.

[defaulte136czpfxlty]

Whats more
i can download 10 files simultaneously or even a 100
and all of them will be limited to magical 200kb/s
Isnt this interesting, it is almost like you are limiting It and making an idiot out of me here by asking if I dont download something every time for half a year every day and only when O use adobe.

[defaulte136czpfxlty]

the acumulated speed of downloading files will be 10-30mb/s
but a signle one has max od 200kb/s

[defaulte136czpfxlty]

aw yes I see
nobody cares about it anymore
why should anyone care about the customer
Lets bottleneck everyone save some money, just ignore their posts why cares.

[defaulte136czpfxlty]

Im produ that i pay for substance every year

[Romain3D]

We've been investigating for the past few days to understand why you have this kind of painfully slow speed for download.

So far we've not been able to replicate nor find a reason for this issue.

Our storage architecture has not evolved for the past few years : on an Amazon S3 bucket based on the US. We are based on France and despite several thousands miles with the S3 bucket location our download speed is correct (meaning geographical dispatch of this service can not be the only explanation).

So far metrics seems to confirm the current behaviour is the expected one, hence why we take some extra time investigating.

You're our first user with this kind of feedback. Could also be your internet service provider or router configuration reducing bandwidth for some download type ? 

In France for example a famous internet provider, named Free, limited bandwidth for all Youtube videos for a long time...

Still we keep investigating, and if any other users reading this post have the same issue could you post here too ?

In the mean time @defaulte136czpfxlty can you try downloading from another place (family's member wifi, ideally with another internet service provider than yours) ?

[Romain3D]

We've been investigating for the past few days to understand why you have this kind of painfully slow speed for download.

So far we've not been able to replicate nor find a reason for this issue.

Our storage architecture has not evolved for the past few years : on an Amazon S3 bucket based on the US. We are based on France and despite several thousands miles with the S3 bucket location our download speed is correct (meaning geographical dispatch of this service can not be the only explanation).

So far metrics seems to confirm the current behaviour is the expected one, hence why we take some extra time investigating.

You're our first user with this kind of feedback. Could also be your internet service provider or router configuration reducing bandwidth for some download type ? 

In France for example a famous internet provider, named Free, limited bandwidth for all Youtube videos for a long time...

Still we keep investigating, and if any other users reading this post have the same issue could you post here too ?

In the mean time @defaulte136czpfxlty can you try downloading from another place (family's member wifi, ideally with another internet service provider than yours) ?

[kaspark10158577]

same here, from Estonia. just did speed test, 

meanwhile: 

tried downloading with browser, just to see the speed, but it's the same within Creative Cloud Desktop software, under Stock & Marketplace.

Common problem.

[defaulte136czpfxlty]

It surely is common they just don't care

[k.253113646xbj]

dude i wish it was 200KBps for me,it's actuatlly freakin 10KBPS AT MOST,and not just the download but the site as a whole is painfully slow,FIX YOUR STUFF ADOBE