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S
slaengle
Participant
July 7, 2021
Answered

Blank font menu in Creative Cloud App

  • July 7, 2021
  • 2 replies
  • 1019 views

Since I installed the Adobe Cloud on my new Mac Book Pro (M1) I am getting a blank font menu. 
Any deinstallation and new installation of the Creative Cloud does not change the problem.
I even do have this issue on my forme Mac Book now.
So I am not able to work on my projects at the moment.
I need urgent support.
thx

    This topic has been closed for replies.
    Correct answer AmelieB

    @slaengle @AmelieB 

    Found a solution here: https://community.adobe.com/t5/adobe-fonts/adobe-fonts-on-apple-silicon/m-p/12133500

     

    Followed these instructions to run the cleaner tool on the CC Desktop app, reinstalled the app, and everything syncs now. 


    Yes i wrote to Adobe, and they gave me the instructions to erase first all of the apps, then the creative cloud deskstop app, and then some more files in the computer before installing everything back, and it works ! 

    Thanks for your comment 🙏

    2 replies

    J
    johnlogseas
    Participant
    July 8, 2021

    I'm having a similar issue after migrating from my Intel Mac yesterday. Apps all work fine, but syncing to cloud/fonts on new M1 mini doesn't. Just get a spinning circle as it tries to load.

     

    At least on my end, it seems to be an issue with Core Sync. I'm on Big Sur 11.4 and it says it is not supported.

     

    • Tried restarting everything
    • Don't have the OPM.db listed so could not try that solution
    • Repaired Desktop App
    • Uninstalled/reinstalled just desktop app
    • Uninstalled all apps and reinstalled everything
    • Deleted all Adobe files including Core Sync utility

     

    When I deleted Core Sync and reinstalled the desktop app, it started syncing and then stopped halfway giving me the error "Unable to sync. Install sync component and try again. Error Code 145."

     

    • Once I added Core Sync utility back from my backup drive, I was back where I started with the spinning circle saying "Loading Adobe Fonts..." on the Manage Fonts tab and "Getting Storage Information" in the Cloud Sync menu button at the top.

     

    Not sure if I'm doing something wrong or if there is an updated version of Core Sync (I'm on 4.14.0.17), but I hope this issue can get resolved quickly. 

      A
      AmelieB
      Participant
      July 13, 2021

      I have the exact same issue here

      J
      johnlogseas
      Participant
      July 13, 2021

      @slaengle @AmelieB 

      Found a solution here: https://community.adobe.com/t5/adobe-fonts/adobe-fonts-on-apple-silicon/m-p/12133500

       

      Followed these instructions to run the cleaner tool on the CC Desktop app, reinstalled the app, and everything syncs now. 

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        July 7, 2021

        Hi there,

         

        Thanks for reaching out and sorry for the trouble. Would you mind trying implementing solution 2 in Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html. and see if that helps?

         

        If it doesn't, please try these steps as well: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html, and let us know if that helps.

         

        Thanks,

        Harshika

        J
        jonnowocky
        Participating Frequently
        February 23, 2022

        I have this exact issue, on windows. Files sync fine, fonts have suddenly stopped. I have reinstalled everything twice, using the cleaner app, and restarted each time, and reinstalled, but the issue still persists. Incredibly frustrating. 

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