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JesseMogensen
Participant
May 22, 2019
Question

Computer freezes when the Creative Cloud app starts, until all fonts are synced.

  • May 22, 2019
  • 20 replies
  • 9851 views

Hi,

Whenever I start my computer, and then the Creative Cloud app, my pc hangs/freezes (I can move the mouse but that's about it) for about 2 - 3 minutes. If I start another program, the systems "waits" until all my Adobe fonts are synchronized and then proceeds as normal.

I'm guessing it's the font syncing that's the culprit since the "Service Host: Windows Font Cache Service" (svchost.exe) utilizes a constant high amount of CPU (70 - 90%) during that exact time.

Not sure if this is a Windows or Creative Cloud issue, but any help would be appreciated.

System: Dell XPS 2720

OS: Windows 10 version 1903 (build 18362.116)

CPU: Intel Core i7-4790S

RAM: 16GB

GPU: Intel HD 4600 & Nvidia GT 750m

Thanks!

    This topic has been closed for replies.

    20 replies

    designbart
    designbart
    Participant
    October 25, 2019

    Hi Guys! Quick update from today on the subject - if you force your Windows 10 1903 to the latest version 18362.449 via October 24, 2019—KB4522355 - whole problem with Adobe Fonts and all... disappearing! 🙂 They sync still in the background but it is not stalling anymore - all going smoooth in the background for me... Please try on your ends 🙂

      C
      Charles89
      Participant
      November 1, 2019

      Can confirm that the latest update as mentioned has now fixed the problem!

      P
      PMDigital_Teri
      Participating Frequently
      November 1, 2019

      I also believe it is fixed. I saw the update a few days ago, but now a days I normally wait to install. I did last night and while I can still see the font service using a lot of CPU time, it is no longer stopping the other programs from functioning properly. So it works as it should and just does its thing in the background.

      F
      frederich13105009
      Participant
      October 16, 2019

      Having the same issue. Had to disable all my CC Fonts. When is a fix expected?

      MarkPadal
      MarkPadal
      Inspiring
      October 16, 2019
      Is there no other way? What's the use of the fonts if we can't use it.
      Dylan4567
      Dylan4567
      Participant
      October 9, 2019

      Can someone from Adobe please reply to us and let us know how this is progressing, this has been going for ages and while it isn't crippling to my work its definitely a bit of a nuisance. Thanks!

        MarkPadal
        MarkPadal
        Inspiring
        October 7, 2019

        Is this solve already? I recently subscribed to all adobe products and it's really annoying whenever I start the Creative Cloud for Desktop as it freezes my PC that renders me doing nothing at all for a whole 10 minutes. 

        T
        TylerYates
        Participant
        October 6, 2019

        When will an update for this issue be available?

        Having no fonts synced is not an ideal solution and we shouldn't be having an issue like this last for over four months.

        M
        Mattv180
        Participant
        October 5, 2019

        Hi All,

         

        For those of you that are really affected by this issue, a workaround for me was to completely deactivate all of my adobe fonts as I had a lot of fonts activated from previous projects that I no longer require and this seemed to resolve the issue for me as my pc no longer hangs for 1-2 minutes during the font caching upon logging in. I now only have fonts activated that I am currently using on a project\s, I understand this is not a solution and Microsoft\Adobe need to resolve the issue but it is a workaround until it is resolved. Hope some of you find this of value,

        A
        ArtmanKurt
        Participating Frequently
        September 28, 2019

        Dear Adobe and Microsoft - Please help get this fixed. This is a legitimate issue and problem. Getting work done has become such a struggle since this issue began. Thanks for the hard work.

          E
          emanueltos
          Participant
          September 20, 2019

          I noticed all messages asking for an ETA for a fix for this problem were removed.

          But anyways, It's been months now since this problem started making me wait up to 10 minutes until my laptop unfreezes after booting it up, I've received several updates for creative cloud programs and for windows and non of them have fixed the freezing problem. Are there any updates on this issue?

          johnnyd81899041
          johnnyd81899041
          Participant
          September 21, 2019
          I've talked to Microsoft and they told me the patch to resolve the problem was being released on 9/17/19. It wasn't, so then they said 9/18/19 and I still haven't seen it.
          OCM Specialist
          OCM Specialist
          Participant
          July 26, 2019

          @David__B

          Awesome news, thanks for the update.

          David__B
          Adobe Employee
          David__B
          Adobe Employee
          July 26, 2019

          Hey everyone,

          Just wanted to provide an update here on this issue,  SantiagoDiseño reached out to us on Twitter too and shared his log files which I shared with the related engineering team. Engineering was able to reproduce the issue and is currently working with Microsoft on the issue (who is able to reproduce it now too). Both companies are working together currently on fix. Thanks everyone who posted here and shared their insights!

          - Dave

            ronmanke
            ronmanke
            Known Participant
            July 26, 2019

            Awesome, thanks for the update!  I'm surprised it took this long though... 

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