Known Participant

Question

Downloaded and installed fonts from Adobe Fonts are not available in CC programs most of the time

Forum|Forum|1 year ago
September 24, 2024
3 replies
1397 views

I've been having this problem for about two years, and it is getting really bad. Usually, when I first open a document in InDesign, for example, the font(s) I was using yesterday is no longer available. There used to be an option to activate the fonts from Adobe Fonts, but now I just get the standard menu for replacing it. Closing all Adobe programs and then opening the offending program and file again would usually result in the font(s) being magically found. Today, I can't get that to happen any longer. I have tried signing out of Creative Cloud entirely, restarting the computer, signing back in, and loading the program and file, but the font(s) still aren't there. They all appear in the Creative Cloud desktop app. Both activated and enabled for all local programs. I have a lot of work to do this week on over a dozen projects, and now most of the fonts I've used to set them up so far are no longer loading. Any insight would be greatly appreciated. Running Windows 11 Pro.

A little update:

I have been able to get a few Adobe fonts to show up by uninstalling them and then reinstalling, but I also received hundreds of errors reporting that the fonts couldn't be installed. I had to log out of Creative Cloud a second time and then I was able to continue. It looks like a 50/50 chance whether a particular font will show up when I start an Adobe program. A few, Like Neue Aachen Pro, will never load. Oddly, I can use that font in Word.

R

Rajesh381104254ek2

Participant

Same problem I am suffering with.

Tarun Saini

Community Manager

Hi @Rajesh381104254ek2,

Welcome to the community! We're sorry to hear about this. Could you please let us know if this is happening with all Adobe apps? Please ensure you're using the updated version of the Creative Cloud Desktop app.

Regards,

Tarun

B

Bobby Henderson

Community Expert

Have you tried clearing the system font cache? There is a description on this page for doing so:

https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

Park Street PrintersAuthor

Known Participant

Hi @Bobby Henderson . That is a great idea. I'm going to try it. Thanks!

Park Street PrintersAuthor

Known Participant

I had to use the cli to clear the font cache. Winblows wouldn't let me open the folder at all, although I had permissions set and there were no errors in the Event Viewer associated with trying to access it. The system rebuilt the font cache without incident. I haven't had the font problem yet today. Maybe this helped?

Edit: The problem has resurfaced. I had to restart for an update, and some of the Adobe fonts didn't load upon reopening InDesign. I forgot to open the Creative Cloud Desktop app first, however. I tried to close all Adobe programs and open the CCD first, then InDesign, and the fonts were still missing. Bugger.

J E L

Community Expert

Hi @Park Street Printers, it sounds very frustrating, and I've had the same issue before. What works for me is to always start from the Creative Cloud Desktop app. I close it at the end of every work session and launch it anew when I'm ready to work again. I make sure it's updated (that prompts me automatically, but only on a relaunch) and check for any app updates (for these, I don't select auto updates), and make sure my library is syncing, etc. Then, I open (launch) the app from Creative Cloud Desktop on the Home page shortcut icons. If I follow that process every time, I don't run into the missing font issue. Are you doing the same thing? If so, then I'll suggest some other ideas.

Park Street PrintersAuthor

Known Participant

Hello @J E L . I have usually opened the Creative Cloud Desktop app first, and it often helps, but lately I've been getting the trouble I described even when I open it first. The fonts still (usually) load in non-Adobe programs, which seems incredibly odd. To make things worse, the Creative Cloud Desktop app hasn't been able to detect updates to any programs for a while, now. The CCD updates regularly, but even when I tell it to check for updates, it says I'm up to date. I'm several versions behind on Illustrator, InDesign, and Photoshop, to name just three. I have to check online for what the current version is, tell CCD to uninstall my current applications, and then download them again to get them to update. It isn't a huge deal, but it is annoying, as my other systems (at home) do not have this problem. I've reinstalled the CCD from scratch on this particular computer, and it still does this. Sometimes it will work okay for a month or two, but it always comes back. My whole Creative Cloud install must be borked, somehow. I tried the cleaner tool once, and it worked for a bit. I don't have any other problems on this computer. I set it up exactly like my home systems, software-wise, but it behaves slightly differently for Adobe programs. Thank you for the response and advice!

J E L

Community Expert

Hi @Park Street Printers, thanks for explaining more about your situation. Can you give us some details about your system that's having this trouble? I know you're running Windows 11 Pro as your OS (I'm still using 10 Pro for now) but what is the rest of the computer's configuration in terms of:

Processor (i.e., Intel Core i7)
GPU card (i.e., NVIDIA GeForce RTX 3060)
Installed RAM
Free disk space

Do you keep your drivers up to date? Is there plenty of available RAM and disk space? If so, the only other thing I can think of is trying the Creative Cloud Cleaner tool again.

@Bobby Henderson, yes, a great idea about clearing the font cache and @Park Street Printers, please let us know if that made any difference.

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