Adobe ID and email don't match

Question

I have a bit of a complicated situation.

Original (old) account for user was under email 1.

New account was made with same user but under email 2.

User accessed ALM from the welcome email via email 2, but the computer auto-filled the Adobe ID using email 1, and the user hit go and signed in using that.

This allowed the user to access the course originally, but then when they logged out, and tried to log back in, the system auto-sends them to the old account associated with email 1, where the course is NOT.

Is there any way for the user to be able to get back in to the new account with email 2 or do I need to enroll them in the course on the old email (which would force them to redo the parts of the course already done in email 2)?

Or, is there any way for me to change the Adobe ID in the new account so they can access it?

Debiprasad Maharana · Accepted Answer

Hi @ABruesch ,

Thank you for contacting the Adobe Learning Manager Team.

If I understand the issue correctly, the ALM account was created with email 2, but its login is with Adobe ID, which is associated with email 1.

Your account administrator can help you change your account's Adobe ID.

If you are aware who is the administrator of your account, kindly reach out to him/her.

Alternatively, you can reach our support team at learningmanagersupport@adobe.com or using the link below:

https://helpx.adobe.com/contact/enterprise-support.other.html#learning-manager.

We will be happy to help you with the process.

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded