Questions

Following the migration guide’s instructions for migrating LTI modules, I generated a module.csv and module_version.csv, uploaded them to the SFTP drop, and ran a migration sprint.The module.csv imports just fine. e.g.,id moduleType lastModified visibility title C001 Self-paced 2026-10-23T05:18:09.000Z Shared Title goes here  The module_version.csv, however, fails; the error report states that “An Internal Error has occurred” for every record.moduleId dateCreated duration moduleVersion contentType ltiLaunchUrl tpName C001 2026-10-23T06:02:39.000Z 4440 1 LTI https://my.launch.endpoint.com/launch?redirectUrl=https%3A%2F%2Fmy.tool.com Registered Tool Name  Has anyone used ALM’s migration tools for LTI modules successfully?

 Problem Statement:Administrators may notice that “Last Refresh” timestamp shown in Power BI not getting updated. Although they see the latest data being exported in the data set. This giving the impression that integration may not working as expected or expected data may not flowing. Brief Description:Adobe Learning Manager (ALM) writes data directly into the dataset using the Power BI REST API and does not trigger a Power BI refresh operation. Because no refresh operation occurs, Power BI does not update the Last Refresh timestampIf the dataset contains the new records but the Power BI “Last Refresh Date” does not change, then ALM has successfully exported the data.This is known behavior for dataset ingestion via Power BI REST APIs. and If more details needed on Power BI’s refresh timestamp, Power BI Support can assist.Why the “Last Refresh” Timestamp Does Not UpdatePower BI shows the Last Refresh Date only when:A manual refresh is performed in Power BI, or A scheduled refresh runs i

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I cannot remove my credit card from the content I subscribed toi want to delete my credit card  from the content I subscribed to 

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We can select what details we want to display to learners in their Course tile (changes will also be applicable to tiles for Learning Programs, Certifications & Job Aids).Login as admin. Navigate to Branding tab » Course Tile Select Author detail checkbox and other required details that you wanted to appear on Course Tile as below : 

We can turn off Recommended based on your Interest and Trending in your network widgets under Branding >> Homepage as below. Once Turned off, they will no longer appear on the UI.

This usually happens when the email template ‘Request for Learner’s Feedback’ is customized and the hyperlinks are changed. To resolve this issue,1. Login ad admin and navigate to the mentioned course >> email template.2. Copy the customized part to a notepad.3. Now, please click on Revert to original option in the email template and this will work. You can keep it as such or if you can add any customization. For hyperlinks, you can simply copy the existing linked text and paste it wherever needed. This will preserve the hyperlink.

This usually happens when the email template ‘Request for Learner’s Feedback’ is customized and the hyperlinks are changed. To resolve this issue,1. Login ad admin and navigate to the mentioned course >> email template.2. Copy the customized part to a notepad.3. Now, please click on Revert to original option in the email template and this will work. You can keep it as such or if you can add any customization. For hyperlinks, you can simply copy the existing linked text and paste it wherever needed. This will preserve the hyperlink.

We can turn off Recommended based on your Interest and Trending in your network widgets under Branding >> Homepage as below. Once Turned off, they will no longer appear on the UI. 

Hi everyone, I recently completed the Customer Journey Analytics: Product Exam for Sales Accreditation and passed it twice, both times with a score above 80%. However, I don’t see any badge or certificate available to download or display for this accreditation.I’ve completed other sales accreditations recently and received their badges/certificates without any issue, so this seems specific to the CJA accreditation.Could someone please confirm if the CJA Sales Accreditation currently provides a certificate or badge, and if so, how to access it? Thanks in advance for your help!

I am working on a project that needs the APIs of Adobe Learning Manager. I was told that I can create an account in ALM after which you will get access to the Public APIs along with Swagger-based API Reference and access tokens to access the APIs. Also, I already have a learner account but it seems like I would need an Admin account and hence I would have to create a new one - Are there any steps of guidance for it?

I have added an interactive PDF to the resources, but users are not able to use the interactive features of the PDF.  However, I can download the pdf and use the features but other cannot.

If a learner is enrolled in a course through a learning path, the course will not appear as a standalone course in search results.Instead, the learner will see the learning path that includes the course. This was the default behavior earlier in ALM.However, now learners though enrolled via learning path, can still search for the standalone course if the below setting is enabled:Login as admin. Navigate to Settings >> General Select below checkbox  

Admin can configure the L3 feedback notification for manager upon learner completion immediately or can be triggered after some days.Steps to configure:Log in as Admin → Feedback Forms → Settings → L3 Feedback.2. Select the reminder option as “After completion”, then specify the number of days after which the L3 feedback notification should be sent to the manager.For example, you can enter for 30 days and choose the reminder frequency (e.g., every day or every 2 days). The system will then begin sending the notification starting 30 days after completion, based on the selected frequency. 

If an external learner is deleted by admin as the user is no longer part of that external profile or organization and now in case the user is rehired and belongs to a different organization or partner, admin can follow the steps below to reactivate the user profile:When admin tries to add the user again, system will through error that user with email already exists. To resolve this issue,Login as Admin. Navigate to Users >> External users. Open the External profile and click on learners. Now select the deleted user whom you want to reactive as below and click on actions >> click on ‘Make user active’If the user belongs to a different organization, select the user again and click on actions >> select Change profile. You will see all external profiles. Select the external profile to which you want to move the learner to:   Post that the learner will be moved to the new external profile.

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For Connect VC sessions, learners can join in two ways: 1. ALM-managed entryThe ALM captures the required learner details in advance, allowing the learner to enter the session directly without additional login steps.2. Connect authenticationThe learner must log in using their Connect credentials to access the session. The email ID used for Connect must also be registered in ALM for successful authentication and tracking.In the second scenario, learners may have the option to join as a guest. However, if they choose to join as a guest, ALM will not be able to record their attendance, as the system cannot accurately verify the learner’s identity based on name alone.Connector set-up: While setting up the Connect connector, if you need the learner to enter the session without connect authentication, then we need to uncheck the below option:   In the connect profile for the instructor, ensure that we select anyone with the meeting URL can join the session so that learner can enter the sess

Learners are not seeing a specific learning path in the catalog. Admin needs to check the settings below: Check if the learning path is added to the catalog:   If the learning path is not added in the catalog, add the learning path by selecting it under content >> Learning path. If the learning path is already added and still the learners are unable to see it, then open the learning path and check below Enrollment type field:   If it is showing as admin enroll, then learners cannot see such learning paths in the catalogs as only admins can enroll the learners and cannot self-enroll. Change the setting to ‘Self enroll’ and republish the learning path. Users can now see the learning path in the catalog.

In some cases, administrators unenroll learners because learners no longer need to take the course or need to be enrolled in a different instance. In such scenarios, the administrator must enable the required email templates at the course level to trigger both the session cancellation email and the course unenrollment email.   If these templates are not enabled, the session cancellation email will not be sent, and the session will continue to appear in the learners’ calendar. Once learners are unenrolled and the appropriate templates are enabled, the session cancellation email is triggered, and the session will be marked as cancelled in the learners’ calendar.  

When admin is trying to enroll the learners through a learning plan to a specific course, sometimes, there is no option to select ‘Auto’ Instance in the drop down.This is because, if we have Multiple enrollment option or instance switch option enabled for this course, then we cannot see Auto instance option in the learning plan.You cannot enable Auto Instance if "Multiple Enrollment" or "Instance Switch" are enabled. If these toggles are active, disable them and check if the auto instance option appears. Login as Author >> Navigate to course >> settings and check below options:  

You can delete the user directly or unenroll and then delete it. If you delete the user before unenrolling, you can see that user as ‘inactive’ under the course as below:The enrollments number will show active users + deleted in Preview as a learner page as shown below:However, after deleting the user, you can also unenroll that user from course. We can see the unenrolled users under the ‘unenrolled tab’ as below: 

Adobe Learning Manager (ALM) allows organizations to delegate administrative responsibilities using Custom Roles, including the ability to manage Learning Plans. Because Learning Plans automate assignment of training based on rules, it is important to understand how access works for Custom Admins with full scope or limited scope, and what happens when scopes or user groups change later.This article explains:How Custom Admin permissions work for Learning Plans Differences between full‑scope and limited‑scope Custom Admins Visibility and editing rules How reports behave Important edge cases involving scope changes, user-group changes, and catalog access1. What Learning Plan Permissions Can Be Granted?A Custom Admin can be given:Full Control of Learning Plans Read‑Only access to Learning PlansFull Control allows creating, editing, enabling/disabling, and deleting Learning Plans.Read‑Only allows viewing and downloading Learning Plan reports, but not editing or creating Learning Plans.2. Fu