adobe support sucks for older customers

Question

I "discussed" Adobe problems with Adobe "help".  I am 80 yrs old and am hard of hearing.  My Adobe "helper" either didn't hear me or didn't understand me.  He spoke fairly quietly, very rapidly and with a strong Asian accent.  I kept asking himself to repeat himself more slowly and a little louder.  He never changed.

Saurav_Ghosh · Answer

I am extremely sorry to hear about your experience and we apologize for it.

Could you please let us know the issues that you are facing and the products that you're using?

Is the issue related to Captivate Prime or some other product? You can also reach me at saghosh@adobe.com.

Thanks,

Saurav

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