Aspect Ratio and Dynamic Sizing for Desktop Screens

Question

Hi All,I'm a bit new to Prime so I appreciate any light you can shed here. I have made a bunch of learning projects in Captivate in 1920x1080 aspect ratio because I wanted my HD slides and videos to be in HD. I published them to my Prime account and when I access them on my mobile device, everything looks great. When I view them on my desktop, everything is HUGE and not adjusted for the size of my browser, but is instead clipped (see attached pictures).   I assume the issue is in Prime, because that's the application displaying the learning material based on the browser and device information of the learner. So, can someone help me determine where I need to adjust my settings so students on desktops get the same experience as those on mobile devices? Thanks!

Debiprasad_Maharana · Answer

Hi @KY Educator,

Thank you for contacting Adobe Captivate Prime Team.

We may need to discuss this issue with you to find out the issue and fix it.

Generally while creating the content if we enable the content to be "scalable", the browser should be able to adjust the content according to the device screen size. However, there could be something else that might be creating the issue.

Could you please reach our support team on captivateprimesupport@adobe.com?

We may need to take a loot at the settings that the project has and help you find the issue and fix it.

You can also reach us using any of the channels in the link:

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

Please refer to this forum page while reaching our support team.

We will try our best to get this issue resolved for you.

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

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