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R
Russ5FB9
Participant
August 13, 2020
Question

Badge not displaying for completed certification

  • August 13, 2020
  • 3 replies
  • 347 views

Hello!

I have completed a learning program but the badge is not showing on the Badges page.

All my other completed courses show the badges there but the latest one which is Target Sales.

Any idea why? and/or will it display after a time?

The others were immediate.

Thanks!

    This topic has been closed for replies.

    3 replies

    D
    Adobe Employee
    Debiprasad_Maharana
    Adobe Employee
    August 17, 2020

    Hi,

     

    Thank you for contacting Adobe Captivate Prime Team. 

     

    We would like to take a look at your account to help you further with the issue. 

    Kindly reach our support team using the link below. 

    https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime.

     

    Hope to hear from you soon.

     

    Regards,
    Debiprasad Maharana
    Adobe Inc.

    R
    Russ5FB9Author
    Participant
    August 17, 2020

    Thanks!

    However it seems that Support has resolved this issue and my Badge is now available to me as of a short time ago today.

    Lilybiri
    Lilybiri
    Legend
    August 14, 2020

    Will move your question to the Prime forum.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    August 14, 2020

    Are you perhaps looking for assistance with Captivate Prime (the LMS) rather than Captivate (the e-learning authoring tool)?  If so, you need to go to a different User Forum.

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