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davidc15166647
davidc15166647
Participant
August 28, 2018
Answered

Blank Screen during publish to Captivate Prime

  • August 28, 2018
  • 2 replies
  • 1105 views

Hi,

I have published many courses with the same content.  Randomly I will get a blank screen.  Normally I just go do something else and the problem fixes itself but this is becoming a problem if I am in a time crunch. 

I go to publish > publish to adobe captivate prime > Select my account in the pop up > hit publish > the program shows the publish progress bar > creating the ZIP bar > then.....

I cant name the file, all I get is a blank screen.  I have been trying over the past two hours with course I have published before (only minor edits on this round) and even tried courses I didnt change at all.  Its been two hours of trying every 10 minutes or so and nothing so far.  I tried tweaking settings and can publish locally as HTML5.  But cant get captivate to push to prime.

Blank Screen:

Any help would be appreciated!  This is getting very frustrating

This topic has been closed for replies.
Correct answer pranavj

Hi Dave,

I apologize that you have to face this concern.

Every project has some binary associated and sometimes that binary gets corrupted. This usually happens if we are opening the file from a cloud location or temporary folder.

To correct this behavior, we need to save this project again on any different location on the machine. Close Captivate and open the project from the new saved location.

That would create the new binary for that project and it will publish the project without any issues.

Let me know if you face this problem again.

Regards,

Pranav Jain

2 replies

pranavj
Adobe Employee
pranavjCorrect answer
Adobe Employee
September 19, 2018

Hi Dave,

I apologize that you have to face this concern.

Every project has some binary associated and sometimes that binary gets corrupted. This usually happens if we are opening the file from a cloud location or temporary folder.

To correct this behavior, we need to save this project again on any different location on the machine. Close Captivate and open the project from the new saved location.

That would create the new binary for that project and it will publish the project without any issues.

Let me know if you face this problem again.

Regards,

Pranav Jain

    H
    hknowles2021
    Participant
    June 14, 2021

    Thank you Pranav!  I have been having the same issue and your work around worked.

    Lilybiri
    Lilybiri
    Legend
    August 30, 2018

    I will move your question to the Prime forum, maybe a better place?

    davidc15166647
    davidc15166647Author
    Participant
    August 30, 2018

    Hi,

    i don’t think it’s a prime issue, I never get to hit the publish button in captivate.  The screen that’s blank is where I would name the file and hit publish.

    Lilybiri
    Lilybiri
    Legend
    August 30, 2018

    It happens when you publish to Prime, right? Does it also happen with other Publish options? Did you try to clean the Preferences?

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