Blank Screen during publish to Captivate Prime

Question

Hi,I have published many courses with the same content.  Randomly I will get a blank screen.  Normally I just go do something else and the problem fixes itself but this is becoming a problem if I am in a time crunch.  I go to publish > publish to adobe captivate prime > Select my account in the pop up > hit publish > the program shows the publish progress bar > creating the ZIP bar > then.....I cant name the file, all I get is a blank screen.  I have been trying over the past two hours with course I have published before (only minor edits on this round) and even tried courses I didnt change at all.  Its been two hours of trying every 10 minutes or so and nothing so far.  I tried tweaking settings and can publish locally as HTML5.  But cant get captivate to push to prime. Blank Screen:Any help would be appreciated!  This is getting very frustrating

pranavj · Accepted Answer

Hi Dave,I apologize that you have to face this concern.Every project has some binary associated and sometimes that binary gets corrupted. This usually happens if we are opening the file from a cloud location or temporary folder.To correct this behavior, we need to save this project again on any different location on the machine. Close Captivate and open the project from the new saved location. That would create the new binary for that project and it will publish the project without any issues.Let me know if you face this problem again.Regards,Pranav Jain

Lilybiri · Answer

I will move your question to the Prime forum, maybe a better place?

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