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Participant
November 14, 2024
Question

CAN NOT get these videos to play

  • November 14, 2024
  • 1 reply
  • 269 views

I am trying to learn but adobe won't let me lol. I can not get any of the GenStudio videos here to play: https://cpcontents.adobe.com/public/newlearner/newlearner_a21243a7.html?i_qp_user_id=26920064&accountId=128595#/newLearnerExperience

Goes to black screen, like it's going to play, but it just has the loading icon spinning. Nothing actually plays. Tried this with multiple ones (videos) and on different machines/screens...still nothing.
Any advice?

    1 reply

    Participant
    February 14, 2025

    Hey , have you found a solution to this please ? I have the same problem 

    Debiprasad Maharana
    Adobe Employee
    Adobe Employee
    February 14, 2025

    @faina13 & @ali_2570 ,

     

    Thank you for contacting the Adobe Learning Manager Team.

     

    We need to investigate the issue further to help you.

    Kindly reach our support team at learningmanagersupport@adobe.com.
    We will try our best to resolve it for you.


    Hope to hear from you soon.

     

    Regards,
    Debiprasad Maharana
    Adobe Inc.