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duncanh14810947
Participant
Sep 17, 2015 7:10 PM UTC
Question

Cannot Upload to Prime

I recently started a trial version of Captivate Prime. I am trying to upload files from Captivate 8 to Prime. The files are HTML5/SWF uploaded in .ZIP format.

Upload initially appears to work followed by error " VC4 failed to be uploaded. Reason: The uploaded content is not supported.Please try again"

- Duncan

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4 replies

Allen_Partridge
Adobe Employee
Allen_Partridge
Adobe Employee
Dec 3, 2015 5:30 PM UTC

Hi Duncan,

Wondering if this issue was resolved for you. Can you let us know if the problem has been solved?

--Allen

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Adobe Employee
deepa_shree
Adobe Employee
Nov 27, 2015 10:48 AM UTC

Hi Duncan,

Please ensure that you have enabled Scorm 1.2/Scorm 2004/AICC reporting for the content you are trying to publish. Also choose either HTML or SWF while publishing.

If you still face upload issues, please email the project to me.

Regards,

Deepashree

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    raikirikai
    Participant
    Jul 5, 2016 7:22 AM UTC

    Thanks Deepashree, I had a similar problem and enabling reporting resolved this.

    Project settings>reporting> ticked the box up top

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    Adobe Employee
    deepa_shree
    Adobe Employee
    Oct 8, 2015 4:54 AM UTC

    Hi Duncan,

    Are you still facing this issue? If so, please send the project to dbh@adobe.com so that we can take a look.

    Have a good day!

    Regards,

    Deepashree

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