Skip to main content
D
duncanh14810947
Participant
September 17, 2015
Question

Cannot Upload to Prime

  • September 17, 2015
  • 3 replies
  • 850 views

I recently started a trial version of Captivate Prime. I am trying to upload files from Captivate 8 to Prime. The files are HTML5/SWF uploaded in .ZIP format.

Upload initially appears to work followed by error " VC4 failed to be uploaded. Reason: The uploaded content is not supported.Please try again"

- Duncan

This topic has been closed for replies.

3 replies

Allen_Partridge
Adobe Employee
Allen_Partridge
Adobe Employee
December 3, 2015

Hi Duncan,

Wondering if this issue was resolved for you. Can you let us know if the problem has been solved?

--Allen

D
Adobe Employee
deepa_shree
Adobe Employee
November 27, 2015

Hi Duncan,

Please ensure that you have enabled Scorm 1.2/Scorm 2004/AICC reporting for the content you are trying to publish. Also choose either HTML or SWF while publishing.

If you still face upload issues, please email the project to me.

Regards,

Deepashree

    R
    raikirikai
    Participant
    July 5, 2016

    Thanks Deepashree, I had a similar problem and enabling reporting resolved this.

    Project settings>reporting> ticked the box up top

    D
    Adobe Employee
    deepa_shree
    Adobe Employee
    October 8, 2015

    Hi Duncan,

    Are you still facing this issue? If so, please send the project to dbh@adobe.com so that we can take a look.

    Have a good day!

    Regards,

    Deepashree

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices