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furuta123
Participant
Dec 29, 2015 8:40 PM UTC
Question

Captivate Prime Trial - Uploaded module not working when logged in as Learner

I am very interested in using this LMS for my institution, but am trying to get the trial working to demonstrate it to my colleagues for a presentation I am giving on Monday.

I have a completed SCORM1.2 module that I made in Storyline 2 that I uploaded into a newly made course. When uploading the module, it works when I preview it as a Learner; however, when changing my login to the Learner and enrolling in the course, the module does not load when invoked and only gives me a black screen. Is this a problem with the trial itself? Is there any way to fix this?

Thanks!

Furuta

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3 replies

rochellef95548825
Participant
Jul 19, 2018 5:41 AM UTC

I have this problem. SCORM 1.2 from a non-Adobe tool to Prime always gives the default color of black as the background. Your stuff is there, just black-on-black (if you click and drag in the black screen, to select text, you'll see it highlighted as a selection). Adobe says they are looking into this but they cannot "customize" their platform.

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Mukul_Adobe
Inspiring
Jul 19, 2018 6:09 AM UTC

Hello Rochelle,

Is this issue raised with Captivate Prime Support Team? Can you share the content with us. We would like to investigate to see how to fix the issue.

Also curious to know which authoring tool was used to create the content.

I will provide you my contact details in a private message. You can share the content to my email and we can discuss further.

Regards

Mukul

Adobe Captivate Prime Team.

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Allen_Partridge
Adobe Employee
Allen_Partridge
Adobe Employee
Dec 30, 2015 5:10 PM UTC

Furuta,

I haven't seen any behavior like this. Can you email us (captivateHelp [at] adobe [dot] com) and perhaps share the course module. I'm trying to think of any setting that might make the course module behave differently in preview vs. once actually enrolled - nothing comes to mind. The module should load the same regardless. Is it possible that the module added to the course is a different one than previewed?

--Allen

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