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Harrell_t
Harrell_t
Inspiring
July 2, 2019
Question

Course published but learners can't see it

  • July 2, 2019
  • 2 replies
  • 572 views

Hello,

I uploaded a course to Prime.

I see it when logged in as Author and Admin.

But, when I login as Learner, the course is not there.

I've had learners in my company try to take the course and they don't see it either.

Any ideas why this would happen?

Thanks,

Thomas H.

Master Electronics

This topic has been closed for replies.

2 replies

zweigle@clarix.com
zweigle@clarix.com
Participating Frequently
July 2, 2019

If a course is not set to allow 'self-enrollment' then it will not appear in a catalog.

Walter Zweigle - Sales Account Manager | Clarix Technologies Inc. | 585-899-5300 x156 | zweigle@clarix.comAdobe Connect | Adobe Learning Manager | Adobe Acrobat Sign
zweigle@clarix.com
zweigle@clarix.com
Participating Frequently
July 2, 2019

Catalogs contain learning objects and can be shared to specific groups of users.

One item to check and correct, as needed, is whether a user is a member of a group which has been given visibility to the catalog containing the learning object that you want the user to see.

If that doesn't work or for more assistance - feel free to contact me directly.

Walter Zweigle - Sales Account Manager | Clarix Technologies Inc. | 585-899-5300 x156 | zweigle@clarix.comAdobe Connect | Adobe Learning Manager | Adobe Acrobat Sign
Harrell_t
Harrell_tAuthor
Inspiring
July 3, 2019

Thanks. But I heard back from the Prime Tech support team and there was actually a problem with their servers yesterday (issue has been corrected).

--Thomas

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