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Stagprime2687219
Stagprime2687219
Legend
March 25, 2020
Question

Courses disappearing for students

  • March 25, 2020
  • 5 replies
  • 888 views

I have now had two instances in the last 24 hours where a student has enrolled in a class, maybe viewed a module or two - and suddenly the course is no longer available to them. It has disappeared from their list of available courses.

 

Has anyone else encountered this before? Was there any solution?

We have had several hundred take the course with no problems.

I did unenroll one student and reenroll them. The course was visible for a couple hours and was then gone again.

Puzzled...

    This topic has been closed for replies.

    5 replies

    Stagprime2687219
    Stagprime2687219Author
    Legend
    March 30, 2020

    Update:

    Things did seem to come around over the weekend.

    Thanks for checking in Saurav. It was a bit of a scare.

    I can imagine the increase in online activity for Prime and other LMS platforms during lockdown.

    Stagprime2687219
    Stagprime2687219Author
    Legend
    March 27, 2020

    Update -

    Had a short chat with Adobe Support today.

    The response is that I may need to wait up to 24 hours for databases to be updated during times when they are busy.

    I will check again before bed and again in the morning.

    #fingersCrossed

    S
    Community Manager
    Saurav_GhoshCommunity Manager
    Community Manager
    March 30, 2020

    Please let us know if that solved your issues.

    Thanks,

    Saurav

    H
    HyerTekInc.
    Participant
    March 31, 2020

    Saurav

     

    Similar situation for one of my clients, a public sector client. This has been going on for 1+ weeks now. Client is not pleased at all. It used to be immediately loading. Now, you create an account and the content does not load into the catalog, certification path, or course plan for a new user. Only old users. Sometimes it happens after 30 minutes. Some times it takes 4-6 hours. We have even had to recreate accounts as Captivate Prime locks us out. 

     

    Is the service current experience an outage? The SLA's on Adobe's part are not being met. Support is not responding to emails or chats. Please advise. 

    Stagprime2687219
    Stagprime2687219Author
    Legend
    March 27, 2020

    Two new developments

    1. A fourth person has had their course disappear.

    2. I have now personally experienced "disappearing" things. I tried to create a new learning plan today and I am not able find certain groups in my list when I type and I was also not able to pull up certain students when trying to enroll them into a course who are present in my user list. Can't search them but I can perform the infinite scroll of death through hundreds of users and see them.

    Stagprime2687219
    Stagprime2687219Author
    Legend
    March 27, 2020

    Just had a third person report the disappearing class trick.

    Need to find something they all have in common. (Besides the course) 

    Stagprime2687219
    Stagprime2687219Author
    Legend
    March 26, 2020

    Update

     

    Today - for one of the students - the missing course was available again without any apparent intervention.

    Of course, this is good news but it still leaves the question of why it disappeared in the first place.

    One must also be concerned for how often it will happen. It is disrupting and frustrating.

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