CSV processing failed. Please upload again. ERROR_OTHER

Question

Dear Community,

I've added some columns/fields to our CSV file that we use to upload users to Captivate Prime, and now the file will not upload.

If I remove the new columns, it uploads successfully.

Any ideas on why I cannot add columns to the csv?

Best,

Carlina

Debiprasad_Maharana · Answer

Hi Carline,

Thank you for contacting Adobe Captivate Prime Team.

We may need to check the data in the new column to find the issue and help you fix it.

I would request you to reach using support channels below. We will try our best to help you resolve the issue ASAP.

Regards,
Debiprasad Maharana
Adobe Inc.

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